Refund & return policy

1) All Sales Are Final

All purchases made through this website are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

2) Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or incorrect, you must contact us within 3 business days of delivery.

• Include your order number
• Provide clear photos of the issue
• Describe the problem in detail

After this timeframe, the order is considered accepted and no further action can be taken.

3) Resolution Process

If an issue is verified, we may, at our discretion:

• Send a replacement for the affected item
• Issue a refund for the specific item

We reserve the right to determine the appropriate resolution based on the circumstances.

4) Shipping Issues

• We are not responsible for delays caused by carriers, weather, or customs
• Incorrect shipping addresses provided at checkout are the customer’s responsibility
• Lost or stolen packages after delivery confirmation are not eligible for refunds

5) Order Cancellations

Orders cannot be canceled once they have been submitted. Please review your order carefully before completing checkout.

6) Research Use Only Products

All products sold are intended strictly for research use only. Due to this classification, returns and refunds are not permitted except in cases of verified order issues as outlined above.

7) Contact

For any order-related issues, please contact us at:

Email: rebecca@certified-pep.com
Phone: (907) 215-0605