Refund & return policy
Important information regarding returns, refunds, and order issues.
Due to the nature of research products, all sales are final. Please review this policy carefully before placing an order.
1) All Sales Are Final
All purchases made through this website are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
2) Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, or incorrect, you must contact us within 3 business days of delivery.
- Include your order number
- Provide clear photos of the issue
- Describe the problem in detail
After this timeframe, the order is considered accepted and no further action can be taken.
3) Resolution Process
If an issue is verified, we may, at our discretion:
- Send a replacement for the affected item
- Issue a refund for the specific item
We reserve the right to determine the appropriate resolution based on the circumstances.
4) Shipping Issues
- We are not responsible for delays caused by carriers, weather, or customs
- Incorrect shipping addresses provided at checkout are the customer’s responsibility
- Lost or stolen packages after delivery confirmation are not eligible for refunds
5) Order Cancellations
Orders cannot be canceled once they have been submitted. Please review your order carefully before completing checkout.
6) Research Use Only Products
All products sold are intended strictly for research use only. Due to this classification, returns and refunds are not permitted except in cases of verified order issues as outlined above.
7) Contact
For any order-related issues, please contact us at:
Email: rebecca@certified-pep.com
Phone: (907) 215-0605
