Shipping Policy

Last updated: October 20, 2025

At Certified-Pep, we fulfill orders promptly, package securely, and provide tracking updates so you know exactly where your shipment is.

Processing Time

  • Orders are typically processed and shipped same day or next business day.
  • Processing times exclude weekends and major holidays.

Shipping Carriers & Methods

  • Street addresses: Ship via FedEx 2 Day (P.O. Boxes not accepted).
  • P.O. Box addresses: Ship via USPS Priority Mail (P.O. Boxes only).
  • Shipping method is automatically determined by the address entered at checkout.

Delivery Timeframes

  • FedEx 2 Day: Typically delivers within 2 business days after carrier pickup.
  • USPS Priority Mail: Typically delivers within 2–4 business days after carrier pickup.
  • Delivery times may vary during peak or holiday seasons based on carrier processing.

Package Insurance & Claims

  • If you purchased package insurance and your order is lost, damaged, or stolen, you may file a claim at claims.route.com.
  • If your package was shipped without insurance and is lost, damaged, or stolen, please contact our shipping department to see what assistance may be available.

Guaranteed Delivery (What That Means)

  • If a package is confirmed lost in transit, we will reship once at no additional charge after a brief carrier investigation.
  • If tracking shows delivered but not received, please contact us within 3 business days so we can initiate a carrier trace.
  • Exclusions: incorrect addresses entered at checkout, refused or returned packages, and locations with documented mail theft.

Tip: Using a secure delivery address is recommended. Signature confirmation may be required for reshipments.

Tracking & Updates

  • Tracking information is emailed automatically once your shipping label is created.
  • Tracking updates may not appear immediately and can lag until the carrier performs the first scan.
  • After handoff to FedEx or USPS, delivery timing and tracking updates are controlled by the carrier.

Address Accuracy

  • Please double-check your shipping address at checkout.
  • Street addresses cannot be shipped to P.O. Boxes.
  • Address changes are only possible before shipment.

U.S. Shipping Only

  • We currently ship to U.S. addresses only.
  • No international shipping, forwarding services, or reshippers.
  • Orders placed with non-U.S. destinations will be canceled and refunded.

Important Shipping Notice

Certified-Pep fulfills orders promptly. Street addresses ship via FedEx 2 Day (no P.O. Boxes), while P.O. Box addresses ship via USPS Priority Mail. Delivery times may vary during busy seasons based on carrier processing.

Questions?

Email: klarrissia@certified-pep.com