Customer Support

At Certified-PEP, transparency and trust are at the heart of everything we do — and that includes how we take care of you after you order.

Support that actually follows through

We take your questions seriously, respond fast, and give clear, practical help — so you’re never stuck guessing what to do next.

Fast response times: Most messages are answered in hours, not days.

Clear guidance: We don’t just reply — we explain the next step in plain English and stay with you until it’s resolved.

Personal attention: You’re not a ticket number. We read the details, understand the situation, and respond accordingly.

Helpful resources: When a quick answer exists, we’ll point you straight to it — no runaround.

Continuous improvement: Feedback matters here. We use it to tighten the entire experience.

Email & phone: Use the contact cards below to email or call the right team member for immediate help.

Real Humans. Real Help. Real Numbers.

Here at Certified-Pep, we understand support doesn’t end at checkout. Whether it’s day one or day thirty-one, our team is here to answer questions, fix issues, and make things right. Meet the crew.

Client Relations, Sales & Customer Service

Shipping Information & Address Fixes